The purpose of the Account Supervisor position is to ensure proper management and oversight of daily operations, ensuring quality standards are met and customer experience is optimized. The supervisor will be responsible for leading the team, monitoring performance, and coordinating process improvements.
What you’ll do
- Oversee daily team operations, ensuring quality and service goals are met.
- Conduct performance appraisals and provide constructive feedback to staff.
- Identify areas for improvement and propose effective solutions to streamline processes.
- Collaborate with other departments to ensure consistency in customer service and care.
- Maintain accurate records of team activities and report results to management.
What you’ll need
- English level B2.
- Experience in team supervision or leadership is a plus, but not mandatory.
- Effective communication skills and ability to motivate the team.
- Proactive, responsible and empathetic attitude.
- Knowledge of data management and analysis tools.
Benefits
- Opportunity to work in person in Asunción in a dynamic environment.
- Performance bonus.
- Career plan with professional development opportunities.
- Work in a collaborative and motivated team.